Voice automation that answers, understands and acts

In most properties the front desk is the switchboard. Whichever call is being answered, four others are not — and reconfirmations, upsells and feedback are always the ones that get dropped.

• Booking confirmation and reconfirmation Automated calls that read the live reservation, confirm arrival time and party size, and write any change straight back to the PMS.
• Upsell add-ons Airport pickup, late checkout, breakfast, spa — offered on the confirmation call at the right moment, and recorded against the booking.
• Complaint routing An in-stay complaint number that identifies the room, classifies the issue and transfers to housekeeping, maintenance or the duty manager immediately.

Admissions calls the same enquiry five times and reaches it twice. Accounts chases the same term fee by SMS that nobody reads. Notices go out in a language half the families do not use at home.

• Fee reminders Polite multilingual calls with the student name, the amount and the due date, and a payment link sent while the parent is still on the line.
• Admission lead follow-up Qualify the enquiry — course, stream, eligibility, city — answer prospectus questions from your own documents, and book a counsellor slot on the call.
• Class and exam notifications Bulk voice notifications to parents about schedule changes, results availability and holidays, in the language each family actually uses.

Portal leads arrive in bulk and most are noise. The good ones go cold because nobody called inside ten minutes, so expensive salespeople spend the day dialling numbers that will never convert.

• Instant lead call-back A webhook from the portal or your site triggers a call within seconds. Budget, location, configuration and timeline are captured as structured fields and scored before the lead reaches the queue.
• Site visit scheduling Slots offered from the live calendar, confirmed on the call, with a reminder call or message on the morning of the visit.
• Post-visit follow-up A structured feedback call after a site visit; anything hot transfers to a human immediately rather than going into a queue.

No-shows are the most expensive thing in a clinic's day. Result notifications and post-procedure follow-ups get made by front-desk staff who should be with the patients in front of them, so they get made late or not at all.

• Complaint logging The agent identifies the subscriber from the calling number or account ID, checks link status against your OSS, raises the ticket and reads back the reference number.
• Known-outage announcement When an area fault is open, callers from that area hear the current status and expected restoration instead of joining a queue.
• Bill payment alerts Due-date reminder calls with a payment link, and a self-service option to check balance and due date without an agent.

The phone rings hardest at exactly the moment every member of staff is carrying something. Every unanswered ring between 7pm and 9pm is a table that went elsewhere.

• Reservation management Take, change and cancel reservations against live table availability, including waitlist call-backs when a slot opens.
• Online order confirmation Confirm the order, the address and the payment method, and flag anything that looks wrong before the kitchen starts cooking.
• Peak-hour overflow Calls that would have rung out are answered by the agent, which books the table or takes a call-back number.

Every outage means a flood of identical calls, and the support line collapses exactly when customers need it most.

• Complaint logging The agent identifies the subscriber from the calling number or account ID, checks link status against your OSS, raises the ticket and reads back the reference number.
• Known-outage announcement When an area fault is open, callers from that area hear the current status and expected restoration instead of joining a queue.
• Bill payment alerts Due-date reminder calls with a payment link, and a self-service option to check balance and due date without an agent.

Appointment gaps cost more than anything else in the business, and the person who could call to fill them is the person doing the treatment.

• Appointment reminders A call the day before with a one-touch confirm or reschedule, which turns a silent no-show into a slot you can resell.
• Gap filling When a cancellation opens a slot, an outbound call to the waitlist or to clients due a visit, offering that specific time.
• Service upselling The relevant add-on for the booked service, offered on the reminder call and priced from your live menu.